Privacy Statement

Our Commitment to Protecting Your Privacy

At GATEWAY MORTGAGE GROUP, LLC, your privacy has always been important to us. We understand how important your privacy is to you, and we believe protecting your personal information is a fundamental part of doing business. That’s why we take steps to ensure:

  • We will restrict our employees’ access to your personal information to only those who need to know information to provide products or services to you and for other reasons permitted by law.
  • We will maintain physical, electronic, and procedural safeguards to protect your personal information.
  • We limit access to those who need your personal information to perform their jobs.
  • Our outside service providers must also protect your personal information and use it only to meet their business needs.
  • We comply with all laws that apply to us.

Categories of Information We Collect

We typically collect your name, address, age, and other relevant information, including but not limited to your finances, creditworthiness, employment, social security number, income information, account balances, payment history, credit history, and credit scores.  We may also collect information about any business you have with us, our affiliates, or other companies. Our affiliates include insurers.  In the future, we may also have affiliates in other businesses.

How We Collect Your Information

We get your personal information mostly from you. We may also use outside sources to help make sure our records are correct and complete. These sources may include consumer reporting agencies, employers, other financial institutions, and others. We may also collect information through your browser or other devices, such as your Media Access Control (MAC). These sources may give us reports or share what they know with others.  We don’t control the accuracy of information outside sources give us. If you want to make changes to information we receive from others about you, you must contact those sources.

How We Use Your Information

We collect your personal information to help us determine if you are eligible for our products or services. We may also need it to verify identities to help deter fraud, money laundering, or other crimes. We may also use our information to administer your products and services, process your transactions, perform business research, confirm or correct your information, market new products to you, help us run our business, comply with applicable laws, or perform other functions.

How We Share Your Information With Others

We may share your personal information with your consent or as permitted or required by law. For example, we may share your information with businesses hired to carry out services for us. We may also share it with our affiliated or unaffiliated business partner or through joint marketing agreements. Other reasons to share your information may include complying with a court, law enforcement, or government agency’s requirements, or telling another company what we know about you if we are selling or merging any part of our business. Our information sharing practices are summarized in our Privacy Notice found here [Privacy Notice].

Opting Out

Your personal privacy is important to us. While certain information sharing is required to service your account and cannot be limited fully, you may at any time “opt out” of other information sharing by contacting our Customer Service Department at 877.406.8109 and ask to “Opt-out of information sharing.” You may also opt out by mailing in the form provided here [Privacy Notice] to the address provided on the form.


If you have any questions, please contact us at 877.406.8109 and speak with a customer service team member.

We may revise this Privacy Statement and our Privacy Notice. If we make any material changes, we will notify you as required by law.