I was a first time home buyer and didn't have a clue as to what I was getting into. Tracy helped me understand all the numbers and was available day or night and even right after having a baby. Now that's dedication and I am so glad I had Tracy on my side.
Tracy was top-notch from the beginning! She was transparent with the process, thorough with explanations of the numbers throughout, and responsive anytime I had a question. She’s personable and professional. Tracy was recommended to me, and I highly pass along that recommendation!
From the day we had started our application to the day of our closing, Tracy Mock has been there for us. There was not a question left unanswered. She has proven to be trustworthy and reliable. It was nice to finally have someone we could trust with our mortgage application.
Previously, there was another mortgage lender we were applying with, but it was getting us nowhere, for the process was slow and unresponsive. Once we had begun working with Tracy, we knew that we were in good hands and that our entire application process was going to be smooth. All our questions were answered promptly, no matter the time of the day, and we are grateful to Tracy for being so punctual and hardworking.
Tracy Mock went above and beyond to make sure we were happy with the entire process, the smooth transition through all the steps of the application, and staying informed. We really could not have asked for a better mortgage lender!
We will definitely recommend Tracy Mock to anyone we know is interested in purchasing a home. We were taken care of throughout the whole process and were definitely happy with the results, for in the end, we purchased our dream home with a locked-in rate and reasonable closing costs. We were happy with the way we were treated, for this is the highest level of customer focus and service both of us have ever experienced.
Tracy got my loan approved when other lenders could not. She was responsive and attentive to my needs. Respectful and understanding of my situation. And she worked tirelessly and fervently on my loan till closing. She answered all my questions and concerns. I got the payment I needed and a low amount to closing.
Tracy is super professional, she really know her numbers, she is available during nights and over the weekend.
I have purchase over 8 properties and by far Tracy is the best lender I have met. She is the first lender that attend into a closing appointment.
I really recommend hiring Tracy for any project, you won’t be disappointed.
Tracy is my go-to girl !!!!! The consumate professional. Returns calls ASAP, extremely helpful in every way, extremely knowledegable. We were living in New Orleans, buying a house in San Antonio, doing almost everything online. Could not be happier with her expertise and experience. Gateway is lucky to have her !!!!!!!!
I loved working with Tracy. She was the only lender who took the time to explain every step of the way to me. When we faced a challenge Tracy always helped me find a solution. I’ve recommended her to all my friends who are looking for a home.
When my husband and I decided we were going to try and buy a home we were pretty much clueless to the process. After some discussion with our realtor she immediately recommended Tracy and felt that Tracy was the right person to get the job done for us. Boy was she right, Tracy had us pre qualified within 24 hours of our first ever conversation!!! That pretty much set the tone for the remainder of the process until closing. She made the process so smooth and simple for us and before we knew we were cleared to close! Tracy is amazing and such a pleasure to work with, now we are enjoying our new beautiful home and are as happy as can be! Thank you Tracy Mock, you rock!
She promised me when we spoke that she could save me some money and thats exactly what she did! I would definitely recommend her is you are trying to refinance or purchase a new home.
My husband and I were referred to an amazing realtor, who referred us to Tracy for lending.
What a blessing they both were! A dream team for sure! Tracy worked long and hard to ensure my husband and I did not overextend ourselves. My husband told Tracy he wanted to be having coffee on the deck overlooking the hill country! She made sure to inform us of everything we needed to ensure we would be approved for our dream home.
In the end, we were approved, and Tracy made good on her biggest loan to date! We moved into our dream home on March 1st, and we've never been happier! Current status- having coffee on our deck, overlooking the hill country!🍵🌄😍