We were given Thomas Rosser's name by our realtor and we were so glad he did. They were always easy to get ahold of. They responded immediately to every email or call. Uploading documents was easy and I like that I did not have to worry if they were on top of it or if something else was needed. We have bought and sold homes 5 times. This by far was our best experience.
Great customer service with my difficulty of my home loan purchase criteria. My loan was complicated due to difficulty of the home appraisal/self build construction/self design of home. Customer service with the whole process was amazing and always leaving me up to date.
I just used Mr. Tom Rosser to close on my second house. His responsiveness and ability to get things done in a timely manner are second to none. Tom has the rare ability to make a stressful process go smoothly and guarantee no surprises. I highly recommend Tom and the Gateway Mortgage Group. Thanks,Bobby Scott
Thomas went above and beyond! He is friendly, courteous, quick to respond, and very knowledgeable!
Any questions we had, he could handle...the videos along the way were truly helpful.
Highly recommend him and Gateway
Tom is highly responsive, efficient, and results oriented. Can’t put a price on this level of reliability. Will definitely use him and his team going forward. 10/10 recommend.
Tom was amazing to work with. I would recommend him to everyone!! The loan process from start to finish was seamless. Tom always communicated every step of the way.
Thomas and the entire staff at Gateway extremely courteous and professional! After dealing with two other lenders, it became obvious to us that Gateway would be the one we would use. It turned out to be the best decision. Besides a mistake on my part, it was a great experience. I would highly recommend Gateway to anyone needing a reputable lender!
My wife and I have used Gateway Mortgage to purchase two homes in the past five years. Thomas and his team are fantastic. They were able to explain everything clearly to us during the process. We knew exactly what required documents we needed, how much the costs would be, and explained to us all the paperwork that we signed in terms we could understand. They reallly stay on top of things and move quickly, though they are very thorough. Thry like to communicate in person, phone, and email. I know for us we liked the fact that we could have all those options with a lender. They are good hard working people and it has been great to work with them when purchasing our home. We just recently refinanced our home through Gateway as well. The experience was just as great purchased our home. I would recommend Thomas and his team to anyone looking to purchase or refinance a home. They do not disappoint.
Thomas and his whole team were amazing to work with. I had very little knowledge about the mortgage experience, but they guided me through the whole thing perfectly; before I could even ask a question, they were on it! They could not have done any better.
It was great working with Thomas and his team! They were always on the ball and staying on top of keeping my loan progress moving forward. Thomas has good rates and was a valuable asset to our business. I look forward to working with him more in the future!