This my second time working with Tom and it is a fantastic experience. I am refinancing my home for a lower rate and the process is taking less than 24 hours! Now that's customer service. I purchased my third home with this company and I am familiar with the process so I was extremely impressed with how Tom did business. This was the smoothest home purchase I've ever had. He also called me to follow up and e-mailed me personally asking how my home was. When I called to refinance, Tom remembered who I was and where I purchased my home. A personal and exceptional experience to say the least. I won't be using any other company in the future.
Everyone involved in our obtaining a mortgage loan was outstanding. They are above helpful, easy to work with, promptly return calls with appropriate answers to any questions we had. This is our second mortgage loan with Gateway and Tom Rosser, and would not consider using any other group.
We tried to get a loan with another lender. But, they could not follow though with anything. So, we went back to Thomas Rosser, and all went as it should. Thomas Rosser and his office are just the best in the business and we will not go anywhere else for any kind of home loan, re-financing ect.
Tom Rosser is like family... In fact, He was my oldest son's lender in a house he bought to flip but loved it so much and lived there a couple of year! Once my son decided to sale, my daughter bought the home using Tom as her lender. This past October, I became the 3rd and final owner of the home "passed down" from my kids! We not only decided to keep the house in our family because of sentimental value, we also chose to keep Tom! He goes above and beyond, is extremely professional, taking a personal interest and explanation in great detail making sure you feel comfortable before making this life changing decision! I highly recommend Tom Rosser!
We had the best experience we could have imagined. They were so professional, and very easy to work with. They were so willing to help with any questions we had and made the process so enjoyable from start to finish.
Our house hunting experience had been tough until we met our realtor and he connected us with Mr. Rosser and the Gateway team. They were easy to work with, quick to respond, and kept us updated on the process all the time. We didn’t have to worry about spending hours collecting documents or going to their offices. Brooke was especially helpful and Mr. Rosser would give us weekly updates even if there wasn’t anything to update us on. Either way it was nice to feel valued and appreciated. We are so happy with the loan we got and are enjoying our new home.
Gateway Mortgage has been such a pleasure to work with. Buying a house is a stressful time for anyone, and for me it was no different. Thankfully I had The Rosser team to help me through the process. Mr. Rosser's team had an amazing way of putting me at ease. They were here to guide me and answer all my questions, anytime. Thank you!
My husband and I had a wonderful experience working with the Rosser Mortgage Team. Very thorough and always quick to answer questions. We would recommend the Rosser Team to everyone!
Thomas and his team went above and beyond, with weekly phone check ins and emails during our loan process. The whole team was extremely helpful with any question we had and answered always in a timely manner, usually within minutes of asking. I would absolutely recommend them to anyone looking for a lender. They made the process a breeze.
Such an easy and pleasurable experience. They did everything for us! They found us cheaper insurance because our current rate was not the best. You can pay your payment online, which is definitely convenient!