We planned to purchase a condo few months back and has very bad experience with another lender. Someone recommended Lisa's name. I was glad I decided to call her. I was worried about time and some other issues; Lisa was very caring and understood my situation and was able to help me to close our deal on time. Simply, Lisa is an amazing manager and her team works very effectively and diligently through out this process.
It was a pleasure working with Lisa for my first home purchase. I was actually working with another lender who were charging me points and fees which I did not understand. When I came to know Lisa, she walked me through each and every process in details. She took those charges personally and explained to me all the loopholes. Her calm nature and sweet behavior puts you at ease immediately. I never felt like I was talking to a financial institution, I felt that as if she was my friend.
Lisa and her team helped with my mortgage loan, understanding my financial condition worked on my level and my timeline. I was in a rush to purchase she made impossible happen and get the rate I wanted in the timeline desired. I am very grateful to her and her whole team. She listened to all my problems financial and personal and guided me in right direction. Home buying process for first time buyers can be very stressful, but she made the process smooth and calming. Lisa and Jennifer both worked with me on off hours, weekends through phone call or texts as I was in NYC for this whole time. I feel like I have made a friend on this journey and I would recommend her to any one buying a house or any financial needs. They are the absolute best.
Where do I even begin? Lisa is a life saver, and intelligent expert, an incredible listener, an even better explainer, and the most kind soul EVER. Just having any interaction with her calmed me down and made me want to be a better person because she exudes positivity. My fiancé and I are first time home buyers and Lisa and her team went above and beyond to help us make this process as painless and seamless as possible. We were able to close on time and any hiccups or questions we had were dealt with immediately. Will always, always recommend her to every one I know.
We loved working with Lisa and her team. From the bery beginning she was very thorough and friendly. She explained every step of the way to us and answered any questions that we had. Before we closed on our house, she even called us on a saturday night so we could go over the closing details. We are very greatful and happy with our experience with her. We would recommend her to anyone.
I am a 24-year-old first-time homebuyer. I have worked crazy hours for the past few months to save up a downpayment on my first home. After finding one, I went to many countless big banks, to have most say they can't provide me with a loan due to a collections account. I had one very large lender tell me to just pay it off if I wanted a house.
Lisa was different, I was perusing the NJHMFA loan website, and found her number. I called once and didn't initially get her, as she was in a meeting, and I left no message. About 30 minutes later she called me back and spoke to me for some time. I explained the collections account, and she also told me that it would need to be closed in order to close on the mortgage, however, she asked and understood the circumstances around the collections and then advised that it was; to put it lightly, unethical for this agency to attempt to collect the debt. This debt was for a service that was provided in NYS when I was in Missouri, and I have my IET orders spanning that time and advised me on how to approach this situation. Ms. Matthews even stated that military service is a large part of her family, and she felt personally attacked when I informed her of this situation. She has been the only individual I have spoken to that was actually passionate about rectifying my unique case. If you are considering a mortgage, give her a call. I will continue to work with her as she has been terrific thus far, and from these other reviews, will probably exceed the level of customer satisfaction she has already provided. Thank you, ma'am, you made me a tad emotional today because you were the only lender willing to hear me out.
Lisa was EXCEPTIONAL in getting our first mortgage approved. She was patient and explained every step of the process. She even came to my house to pick up some of the (MANY) documents needed to apply for the loan, as I was not comfortable sending documents with sensitive information via email. We would have no reservations in recommending Lisa to anyone buying a home, and especially to anyone buying their FIRST home.
I was a first-time homebuyer and I was referred to Gateway Mortgage. I got a VA Loan from Gateway Mortgage. My experience with Gateway was awesome!! Lisa Mathews is amazing!!! She was very knowledgeable, professional, responsive and helpful. Lisa kept me informed on every step of the way. She also made sure I had a full understanding on the process from start to finish. I definitely would recommend Gateway Mortgage to anyone!!!
We couldn’t have been luckier to have such great support through our first home buy. Lisa went above and beyond with everything and was there for us throughout the entire process. She was always available to us when we had questions and helped us whenever we needed. Thank you so much for your help and we couldn’t be happier!!!!
I couldn't have been happier with lisa. She help me close on my house 5 years ago and recently I had gotten divorced and was able to keep the house because of her. Lisa Mathews saved my house for me. They went above and beyond to help me. I was really lost on everything and they were so great walking me through the whole process and contacting me daily to make sure i was on the same page. I just cant thank you both enough for all your help and your patience.
As a first time home buyer, i had no experience about houses buying processing, she or any one from here team always replies on my calls or emails , and answers all my questions, she very patient and helpful , thanks Lisa from all my family