Kim was AMAZING, she worked above and beyond our expectations, she was in contact with us everyday with updates on our loan, when we had questions or concerns she was a phone call away and answered every time. Words cannot express how hard she has worked for us. My wife and I are extremely grateful for Kim and the staff at Gateway Mortgage, we would recommend Kim and Gateway Mortgage to anyone who needs a mortgage, you will not be disappointed.

Kim is the absolute best!!! From the very beginning, to the very end, she kept in contact with us every step of the way. Kim is precise, knows her job well, and does her very best. She has made our experience one to remember always. Extremely happy! We highly recommend Kim Alexander-Johnson.

Kim helped me refinance my 3 year old FHA Mortgage to a 30 year fixed rate Conventional Mortgage. In doing so we were able to eliminate the mortgage insurance and obtain a better rate which lowered my monthly payment by $150.00 !!! Kim is extremely knowledgeable, she is very good at what she does; she always listens to you and addresses your needs. Kim is always professional, always offering advice, explains everything, and keeps things moving along (I was given updates every step of the way). I highly recommend Kim to anyone seeking a great deal on a new mortgage or a refinance. BTW - Kim helped me obtain my original FHA mortgage as well, 2 for 2, Go Kim!

Kim went above and beyond to help us mortgage the house we wanted, she never gave up and fought for us to get all our requirements met to get the loan. I would very highly recommend for anyone to use her to get their mortgage through!

We were trying to find a reliable company and professional representative to do our refinance and that is just what we found in Cross Country Mortgage and Kim Alexander-Johnson! Kim was able to sit down with us right away and explain our options and get the process going. She kept us up to date and informed every step of the way while handling the process in a very timely manner. Kim has a wonderful personality and is pleasant to work with and we would highly recommend her to assist anyone with their home purchase or refinancing needs!

Kim was always so helpful to me and my husband. We went into our home buying process not even having any credit lines established yet at the time. She helped us get that started and never ceased to be full invested in every step of the process. We closed on our house more than a month ago and I still know I can always go to her with any questions I have. I feel like me and my husband both know so much more now because of her help. I would recommend Kim to anyone!

Kim is very professional and knowledgeable in finding the right mortgage for you. She always responds immediately even if to tell you she needs to look into your inquiry and will get back to you as soon as she has the right answer or put you in touch with the correct person to help you. We highly recommend Kim.

Kim was great! I went in to buying my first home knowing almost nothing about the process. Kim was always there helping me understand and simplifying everything for me. It's very apparent she loves her job and community!

We have no doubt that Kim Alexander Johnson is the best mortgage lender in the Johnson City, Tennessee area. When my wife and I visited with the intention of relocating from California, we were very fortunate to see Kim's advertisement featuring her extensive VA loan experience. We went to meet her at People's Home Equity. Kim quickly had us a pre-approval letter for a VA loan and put us in touch with an outstanding real estate agent. Getting a VA loan approved and closed on time can be a very stressful process, especially with recent changes in procedures. Kim and her team, including Kim Pennington, expertly advised us and worked with us to submit the required documents and paperwork for the VA loan and appraisal. Kim worked late hours and weekends and was on top of the process every step of the way to the successful conclusion. Throughout the process Kim was extremely professional, responsive, supportive, warm and good-humored. She was a joy to have in our corner, and her unwavering commitment made our home-buying dreams come true.

Kim and her team are a wonderful bunch. From the very first time I interacted with Kim to the day of our closing I could not have been happier. Kim is straightforward, hardworking, and willing to answer any question I had even if it was after-hours. She provided my husband and I with consistent updates and extra information designed to help us during the loan and closing process. I would not hesitate to recommend Kim and her team at PHE to anyone looking to buy!