John has been very helpful in every step of the mortgage process and I also love Gateway's use of technology. I got an email at every stage of the process with a cool video describing what that meant. All the best to John and his team. Keep doing the good work.
John and his team did an incredible job managing the process, keeping me on task and working with the Underwriter to move things along, allowing us to end with a terrific result and on time! Frankly, this is a process I've never enjoyed and John did a great job helping throughout and keeping me calm! Thanks John!
John Juge is absolutely the best loan officer around and I worked with many during a 40 year career in banking and real estate. He actually puts his clients and their best interests first. I recommend him to anyone looking for a mortgage. He closed my reverse mortgage in May, 2017 and helped me through every step of the way in this misunderstood loan type.
John was attentive, professional and he got the job done quickly and it worked for me is the main thing! He provided all the information I needed to make decisions and continue on with the process. There was no down time due to the efforts put forth! They kept me going with the things I needed to get done and made it a lot easier. They were always there to help me with questions about my part of the process. I got the best deal possible, I am sure of that. Anyone looking for a mortgage could not do better - with a personal touch!
My circumstances for purchasing a new home was unfortunate; I was in the midst of ending a marriage. John understood the stress and concerns of my specific situation, and navigated my loan process accordingly. Without his expert and caring guidance (and referrals for broker and other services to mitigate my separation) my closing scenario could have gone wrong in many ways.
The process was prompt and clear. He was readily available, including evenings and weekends, to answer any questions. I felt like a first class customer.
I am very grateful for John and Lorelei for helping me move forward into my next chapter in life!
John was outstanding thru the entire process of getting approved for our home loan. He was thorough and showed us all the best routes to take to close our case quickly and efficiently. We would definitely recommend working with him!
John and Lorelei have worked 5 complicated transactions for us over the past few years. Each time they have treated us with the utmost respect and have been extremely responsive. When I call with a question for them it's like calling a good friend. If they don't know the answer (which is rare) then they get back to me within a few hours. I wouldn't hesitate to recommend their services and expertise to my closest friends and family. Please use them for your mortgage needs, as you will never regret it!
After two failed purchases in the last year and a half (using other lenders), we reached out to John. The experience with John and Lorelei has been exceptional! Their response time to emails is almost instant. They have answered all of our questions and eased our fears. Additionally, it has been a quick process (6 weeks from start to finish including an unexpected delay due to underwriting). We are scheduled to close in two days!! We highly recommend John and Lorelei!
I can't tell you how much I appreciate John and Lorelei Juge! I did a Reverse Mortgage through Goldwater Bank and I couldn't be happier. They answered all of my questions and concerns no matter how trevial they mayhave been. They were honest about every detail of the Mortgage. They are true professionals! They were recommended to me and I will certainly recommend them to everyone I know that needs a Banker/Mortgage Lender.
John Juge and Goldwater Bank made my refinance a very smooth process from the application process through closing. John was very thorough in discussing all options with me, got me a fantastic rate, and provided regular updates by email and phone. I appreciated the consistent follow-up and that there were no surprises. Highly recommend!.