We were informed every step of the way. Communication was constant and an excellent job was done by all gathering info prior to submitting to underwriting very smart and efficient to work with.
Being a first time home buyer, it’s easy to get overwhelmed and discouraged. Jeff and his team did an amazing job from explaining everything to telling us step by step what we needed to do. If we had a question they never made us feel silly for asking. I’m glad we had the opportunity to work with them. Great lender
Jeff may have prevented us from committing mortgage fraud. Even after we told him we chose another lender, he continued supporting us by asking helpful questions. He asked how the other lender was handling our special situation of buying a second home with a loan for a primary residence. He pointed out that even though we would get a better rate, we would have to sign a statement on closing day that we intend to occupy the home even though we weren't planning to. His warnings turned out to be spot on and we dropped the lender with questionable methods just in time. Jeff was looking out for us even though we were no longer his client! We highly recommend him for his commitment to doing what is right and going the extra mile for people, even if there is no direct benefit to himself.
This is our third experience with Jeff and his awesome team. Communication is exceptional and the entire process is always easy. Looking forward to the next time!
The entire Chisum team was extremely helpful and friendly! They made the home buying process less stressful and fast as possible. A special shoutout to Cassie who answered all the questions I had and keeping me informed with how the process was going. I would highly recommend this team to my family and friends or anyone who is looking to purchase a home!
Super amazing team, I just want to thank the whole team with Jeff Chisum, specially Cassie that help me so much and Guide me with the process , it went so fast and they were always there for any questions I had, I am so grateful to have gone through the process with Gateway!! I Would do it again!
My wife and I have had no issues during the home buying process thanks to gateway mortgage and team chisum. Everything has been fast and easy, great customer service!
We have been with Gateway and Jeff Chisum for over a year now. This was our first time buying a house and Jeff and his team was very understanding with all of my questions. He even worked with my realtors over the weekend crunching numbers which shows his dedication to the buyers. During this past year Jeff has been willing to still remind us of items like property taxes and refinancing rates without hesitation. Even a year after he has our business he is still on top of any questions that we have and I would recommend to friends and family.
Jeff's team was able to close super fast and was extremely efficient. The team was always available to answer all or any questions that came up. The team was good at keeping me up to date throughout the entire process.
The Chisum team made this home buying experience stress free. They were quick to answer any questions we had. The whole process went smoothly from start to finish. We will definitely recommend them to our friends and family.