Jake assured I understood each and every step of the refinance process. He was highly responsive, personable, and proactive. Jake provides regular updates and still checks in several years later. I recommend him without hesitation. He will work hard to earn your trust and you will not be disappointed.
It’s tough to find someone you trust when it comes to loans. But Jake’s that someone. Most of us only buy a home or refi 3-4x in our lives. It’s confusing, complicated and important. You need a trusted Sherpa to get thru it. Jake’s that Sherpa. He’s responsive, smart, engaging and knowledgeable. Stop reading reviews and just call him now. You’ll be glad you did.
My parents referred me to Jake long before he came to Gateway Mortgage. They were adamant that he worked magic for their situation so I took the time to track him down when I thought I was ready to buy. Upon my initial email to him he replied timely and knew exactly who my parents were from years prior! Jake sent me information to review and when I told him I wasn't ready he was supportive. Fast forward another year or two and we have our down payment saved and I reached back out to Jake again. Jake had me apply online where I could submit all of my documentation at my leisure. We wanted to be pre-qualified going into house hunting and my boyfriend and I met with Jake to discuss our options. He went through everything with us in person, explained what we could afford and not afford and didn't pressure us to purchase higher when we settled on a price range much lower than our pre-qualification. While house hunting, anytime I wanted to get a payment breakdown I could literally text Jake the address and he would reply right away. After we closed on our home (which was on time and without any hiccups), my loan was sold but Gateway Mortgage remains my mortgage servicer. Jake is the type of person that I can call or text with any questions and he never turns me away and answers me promptly. This is the level of customer service that keeps me hooked and prompts me to refer him to my family and friends. I am 100% happy and we'll definitely talk to Jake when we are ready to refinance, sell and/or purchase my next home.
As a first time home buyer I was apprehensive about the mortgage application
procedure. Jake and his knowledgeable team made the entire process painless
and easy to understand. Jake was always available and responsive to my many
Jakes warm and friendly demeanor and expertise, alleviated my many concerns.
I certainly recommend Jake as a first rate professional.
Jake and his team have been given a great customer service. I can honestly say that because he help my wife and I to purchase our first home. One of the things that I did like about Jake and his team was they did not let me go if I had any confusion about what they were representing to me. They wanted to make sure that I understood when it comes with numbers but also the rate. I highly recommend Jake and his team to anyone who will purchase their first home or looking to purchase a second home .
If you’re going to buy, refinance, or need special financing Jake is the best in the business. He gives you the knowledge, professionalism, respect and sincerity you feel that you deserve. He and his team truly make the process easy. They are fast and transparent through it all.
Thanks Jake and Gateway for working hard to get us into our dream house!
Jake truly made buying our first home such a smooth process. He is very knowledgeable, and we could count on him to be there for any questions that my wife and I had. I felt I could text or call him at any time and he would always get back to me in a timely manner and was ALWAYS kind and helpful. I can’t say enough about how satisfied I am with the service Jake provided!
Jake and his team were always super helpful and on top of it. We threw a curve ball at them when w head placed an offer on a house an hadn't yet been approved for a loan. They worked hard to get the approval done fast and when we needed it so we could move out of our rental. They communicated well, were there to answer all of our questions and never once made us feel stupid or insufficient. I would highly recommend Jake and his team to anyone looking for a mortgage lender!
Jake is professional and approachable. He makes the loan process feel easy and less confusing. He works hard to do the best he can for clients and is dedicated. He has an ease about him that gives the client a great sense of being well taken care of!
Jake is very professional. He is easy to work with and get a hold of. He is knowledgeable and answers all my questions in a timely manner. Couldnt say enough good things about him. Love working with Jake!