As a first time home buyer, my fiance and I were clueless to the process. Dorothy went above and beyond on multiple occasions to help guide us through the process. I could not have asked for a better person to work with and I highly recommend Dorothy.
Working with Dorothy was easy and FUN! She was there when we needed her and made the process easy and simple for us. I would recommend her for sure!
From the first to the last phone call, Dorothy was the epitome of professionalism , yet, so open and approachable. As with any loan, some small glitches occurred, ( on the sellers side), but Dorothy was ahead of the game every step of the way. Everything was explained as we went along and Dorothy always responded, ( usually immediately ) if I had a question.
Buying a house is never easy, nor is it stress free, but thankfully Ms. Clavin knew just how to make the process rewarding and enjoyable. Since day one Ms. Clavin and Gateway Mortgage Group took total control and worked with me and around my schedule. The team is up to date on new programs for buyers. When they said I would only need a pen at closing, they meant it. Thank You Gateway Mortgage Group and Thank You Ms. Clavin for being on top of your game!
Every thing was taken care of, expert knowledge and advise in addition all questions were timely responded by Dorothy. Mortgage commitment delivered on time.
For many years I felt like I was stuck with my high interest rate because I, like so many, had a first mortgage and home equity loan and are now upside down in their purchase. With interest rates so low I decided to see if there was a better option, it really was the best decision I could have made. I contacted Dorothy and explained my situation. She immediately came up with several solutions that would put me in a better interest rate. We encountered a hurdle or two, but Dorothy was able to get past them with ease. In the end. I was able to close my refi at 3.5% a full (2.25%) below what I was paying. I am now saving an additional $800 a month which will be put towards the principle of the home equity line. Dorothy was never more than an email or phone call away. Her knowledge of the different types of loan options made this a very easy process. I have purchased homes and refinanced before. I can say that this was by far the BEST experience I have every had when it comes to home lending. Dorothy will be my first call when I begin to look for my retirement property.
Dorothy was amazing. She was always there when I didn't understand something, broke everything down for me to better understand everything that was happening. She also, always made sure I was making the best financial choice with each house I looked at and it wouldn't be more then I could handle. I am so grateful to have had her through this stressful and important time.
Dorothy had been helped us to refinance our mortgage couple times. She is very knowledgeable and very helpful to us. I really impress of what she helps us. She is very thorough. She helped us to find the lower rate to refinance our home and safe us money. I really appreciated working with her. I highly recommend her to anyone. She is very reliable and very efficient. If I ever need to refinance again, I will definitely work with her.
Dorothy is extremely knowledgable and helpful. She makes the process as stress free as possible. She is honest and she explains the process in a way that is understandable. She is by far the best loan officer that I have dealt with. You would be crazy to use anybody else!!
Dorothy was a delight to work with. She defiantly goes the extra mile for her clients. She is ver knowledgable of her field and breaks this down so that you are completely aware of everything you are signing. It was a wonderful experience.