Brandy was absolutely amazing throughout the entire home buying process. She quickly responded to all of my questions and tailored her communication style to her customer(s). Her efficiency and response time helped us to relieve stress. Brandy is very detail-oriented, a great teacher and someone who shoots straight with you. We were looking for a mortgage lender who would be able to explain every fee, how fees are calculated, as well as every step of the way. She is the type of person that wants to make sure you understand everything you sign and welcomes questions. Her patience showed us that she genuinely cares about her customers and wants them to succeed. Brandy goes above and beyond to support you throughout the home-buying process. I highly recommend working with her.
Brandy and team were informative and communicative during the whole process. Easy to communicate and relay information with while teaching about the process. Updates weekly (or daily if need be) and what to expect throughout the mortgage process
Brandy and team is absolutely amazing! Throughout the process for applying for the mortgage, shopping among lenders, and working through the contract and closing process, Brandy remained in constant communication about each step of the mortgage process. She was willing to answer any of the question I had throughout the process, and she worked tirelessly to find me mortgage that best supported my financial goals. At the end of the process, I did not feel like a client, but I felt like a part of the Gateway family that supported me in purchase of my new home. I can't thank you Brandy and Karyna enough for making the home purchase process feel like a breeze.
Brandy was helpful, informative, and kind from start to finish. As first time homebuyers, she helped us to better understand the process and let us know what to expect. Very early on she asked what amount we would be comfortable with as a monthly payment and helped us to understand what purchase price range that would be (spoiler: It was different from Zillow’s estimate). We did not want to be house poor and she helped to educate us on things like future tax increases that would impact our monthly payments. All of her help allowed us to make an informed decision when choosing a house. Being informed definitely helped us feel comfortable and we always knew we could reach out to Brandy to get answers to our questions. I recommend she is your first stop if you are thinking about purchasing a property!
This is the second time I’ve purchased a home. When a mortgage is involved, the home-buying process is very complicated. Brandy and her team made the entire process very easy and walked us through it step-by-step. She was also a pleasure to work with and always had our best interests at heart. I highly recommend Brandy to anyone for help in purchasing a home! If we ever need to buy another home, I plan to work with Brandy and her team again!
Nothing about my home purchase was completely simple, and Brandy Robinson's team was committed to helping me secure the loan from start to finish. I actually had started three separate loan applications with three separate lenders, because none of them were certain they could get my loan through underwriting. Brandy's team was the third lender I tried. My changing marital status made this process complicated, but Brandy and her team kept the application and underwriting on track, enabling me to close on time. I can't thank them enough. I canceled the other two applications I completed the process on time and locked at a lower rate with Brandy's team at Gateway Mortgage. I highly recommend Brandy Robinson and her team to anyone looking for a home loan.
Brandy is nothing short of spectacular! The communication was so outstanding, the title company and listing agent mentioned it specialically. She got us a clear to close in 2 weeks, contract to close less than 3 weeks! She's so dedicated to making sure all parties know exactly what is going on and the buyer is well educated and comfortable every step of the process. Not only will I use her myself again personally, but I am adding her to my list of trusted lenders.
In short, Brandy is a pleasure to work with! As first-time homebuyers you have many questions. She patiently and clearly explains what to expect and what is needed. She always responds in a timely manner and has a wonderful and fun personality. After our first meeting, I knew we were in good hands. My husband and I highly recommend Brandy! She's awesome!
Brandy was such a pleasure to work with throughout my mortgage process. Her online application was extremely user-friendly and allowed me to log in to review my information and add documents at my convenience. Once I found a home and went under contract, it was easy-breezy from that point on! I never had to ask Brandy for an update on my loan because she sent email updates regularly. Working with a local lender who you can call, text, email, or visit at any time makes such a positive difference in the mortgage process. Although we all want the best rate, Brandy helped explain how the closing costs and amount paid over the life of the loan are just as important to pay attention to. I found that what was most important to me, in addition to low fees and a good interest rate, was the service aspect of the mortgage process. I felt comfortable asking Brandy personal questions about all the numbers--my credit, interest rate, monthly payment, closing costs, etc. I probably wouldn't have felt as comfortable discussing these items with someone I'd never met before, such as an out of town lender. She's experienced, knowledgeable, thorough, and passionate about what she does, which is why I have ZERO regrets working with Brandy on my personal home loan!!!