What Our Customers Say

Our Customers Love Us Almost as Much as We Love Them

When reality exceeds expectations, customer satisfaction reaches new heights. Take a look at what some of our customers have to say about their experience with Gateway Mortgage.

Since 2000, I have had three mortgages with this Company. They have always delivered exceptional service and have made sure that the process was as smooth and uneventful as possible. I would highly recommend them to anyone looking for financing for a home.

- Matt

The team was responsive, thoughtful and thorough from the time we requested pre-approval all the way through closing and after. It really did feel like we were a priority for them, unlike when we contacted some other banks and lenders, and it was great that the relationship stayed that way through the entire home-buying process. I have zero concerns about recommending them.

- Lee

Super professional and answered ALL my questions timely and respectfully. I am a first time home buyer and they made it so easy. Would definitely recommend!

G. Smith reviewed Gateway Mortgage Group, LLC
February 15 at 2:08pm
Andrew has been a trusted ally from his help on forums, to my first questions about getting deeper into real estate (including answer questions and discussing strategies outside of "bankers hours") through to closing day. He and his team respond quickly and thoroughly, and have made what could have been a painful part of the process an easy one. I would recommend him again in an instant!
ambush50bg98 reviewed Gateway Mortgage Group, LLC
February 11 at 4:27am
Buying a home for the first time can be so very nerve racking. We are not totally complete and closed yet, but Toby and his group have taken the "nerve racking" out of it all. I came into this part of my life a bundle of nerves, worried about everything, this group, i feel has gone above and beyond. I have heard lenders are only concerned about making money of you, not these guys. I started with a preapproval at 5.75% interest, even my credit union had us at 5.25%. After working with Toby for 2 to 3 days he got us a preapproval at 4.62%. That might not mean much in words, but in acyual money it means ALOT. The ladies that work there Elissa and Nicci have also been very calming and pleasant to work with. No one with this group that i have spoke with have made me feel as though i am just another dollar sign. They have answered every question to the point that i have no more. I havent enough word to express my gratitude and happiness with these guys. From my family to Toby and his group we just want to THANK YOU for your help and true care for us. We may not be closing yet, but we cant wait till we do.
zuser201801122100039 reviewed Gateway Mortgage Group, LLC
February 10 at 7:43pm
Jeff does the most amazing job, he always brings his A game and is always looking out for his clients best interests!! He does a great job making sure his clients are educated and understand everything through the entire process!! Jeff has great communication skills and goes far above and beyond in staying in contact from beginning to end. Jeff will be a longtime friend and will always be like an extended part of our family, thank you so much for doing such a wonderful job and making our home purchase such an easy process!!!
Lindsay Roberts reviewed Gateway Mortgage Group, LLC
February 10 at 2:57pm
Kal was helpful and knowledgeable, able to answer all of my questions and present all of my options clearly. He always responded in a timely manner and provided me with updates every step of the way. I have already referred him to a few friends and will return when seeking my next loan.
Wendy McCormick reviewed Gateway Mortgage Group, LLC
February 9 at 9:48pm
Never in a million years did I think buying a house would go the way it did. I owe it all to Michelle. I had no idea what I was doing, or even if I could. She was so patient, and held my hand the entire way. I knew where we were at, why, and what was next. Her experience allowed me to obtain a grant that I didn't even know existed. Without that, I couldn't have done it. She knew what to do, how to do it, and when to do it. I would recommend Michelle in a second. Actually, I have. And will continue to. Even if you think you can't, or aren't ready, just give her a call. If she can't help now, she will point you in the right direction to get ready. And when all was said and done, she's still looking out for me. She's going to be following interest rates, and let me know if and when it would be beneficial to refinance. If you want someone to have your best interest in mind, and guide you through the process, choose Michelle. I'll be her client for life.
Steve M. reviewed Gateway Mortgage Group, LLC
February 9 at 4:48pm
Chris did an outstanding job and worked with me every step of the way. I had an issue with a home appraisal and he was taking proactive steps to fix it before I even got involved. Very professional and thorough. Closed right on time if not a little early.
Scott Dockweiler reviewed Gateway Mortgage Group, LLC
February 9 at 3:02pm
Jeff was reccomended to me by a family member and I'm extremely glad I went with him to buy my first home. I had no idea what I was doing and he answered every question I had . He was quick to provide approval letters each time I needed them even on weekends and evenings.
zuser201610150901212 reviewed Gateway Mortgage Group, LLC
February 9 at 2:41pm
Josh contacted me after i sent in some info online wasn’t serious about anything at all. Josh reached out and I explained I was just gathering info and he told me what his company had to offer and how he could help me. Explained everything in great detail and walked me through all of my options now here I am 3 months later and I just closed on my house and josh helped me the entire way couldn’t ask for a better lender
Daniel B. reviewed Gateway Mortgage Group, LLC
February 9 at 10:45am
Jeff provided a great smooth experience when purchasing my property. Jeff was responsive, kind, knowledgeable and professional. I look forward to working with him in the future and highly recommend Jeff.
Mike McClendon reviewed Gateway Mortgage Group, LLC
February 8 at 9:27am
I changed lenders three weeks before closing because of a lack of customer service from my original lender. Kal and his team jumped right in, rolled up their sleeves and made it happen in a very short time frame. Being self employed adds a lot of complication to the process, but Kal and team were professional, knowledgeable and personable people who communicated well and make you feel like they are on your side. Buying a house is something most of us will do only two or three times in our lifetimes, so being able to trust that your lender has your best interests at heart is critical. The whole team at Gateway Mortgage Group made me feel valued and well taken care of during the entire process!

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Dewayne

Cole recently handled our mortgage needs for our new home purchase. They worked diligently and quickly to meet our needs and get us to a fast closing. Cole is an extremely personable and knowledgeable individual. It was a pleasure to work with him and his team. We would definitely recommend him to friends and family.

Karan

We just bought our 1st house and wants to specifically name STEVE BROWN @ San Marcos is very knowledgeable and keep you inform and got our process through very smooth and hasslefree…

James

Great experience.

Chance

Monty McNabb was great to work with. He was very honest and never pushed me to spend more than I wanted. I will recommended him to anyone who asks for mortgage related advice.

Ashley

They were amazing!!!!! They made it a wonderful experience for me.

Eric

Blair went above and beyond to help me. Thank you for all the long hours and all the questions answered. Great job!!

Jessica

Michael Avery was great! He made a daunting experience much easier. He took the time to educate and communicate. Even my realtor mentioned how communicative he was. I would highly recommend Gateway Mortgage!

Linda

Worked with Trey Whitlock. Trey was always on top of the issues and was always available. I have done refinance with others and it has been good; in this case it looks like you hired the right people for this complex task. I was given a personalized treatment on this affair and I feel that going forward, I am in good hands. Great job !!

D.j.

I highly recommend going with Gateway Mortgage. Cat Blackmon helped me every step of the way making the process of using my VA home loan very easy. She always got back to me immediately with the tons of questions I would ask. I can’t thank her enough for making my first home purchase an amazing experience.

Elizabeth

This was the most stress free mortgage company we have ever worked with. The closing was a snap and quick. Thank you! We highly recommend Gateway Mortgage for your mortgages.

Hanna

Buying our first home was intimidating, but Tyler and the Gateway Mortgage team made the process very smooth for my husband and I! We will definitely use them for any future mortgage needs!

Robert

My wife and I just bought our first home together in El Paso, Texas. Our agent, Lee Proctor, was so helpful letting us know exactly what was needed and when. Her knowledge and professionalism was unmatched. She went the extra mile to ensure everything went as smoothly as possible.

Tonya

The process of getting our new home loan far exceeded our expectations, Deidre was so accessible and always had the answer to every question. Deidre & Gateway made this process easy and amazing.

Shahmeer

These people are great. Aaron was wonderful in the whole process and was always there for us at every step of the way. Highly recommended

Jay

Brandy walkedme through every step of the process. She is knowledgeable, and when one door would close, she would call me down, and find another open door. I couldn’t be happier with the process.

Matthew

Thank you to Grant Griggs & his Team at Gateway for making my first time home buying experience super smooth and simple!
Before i was referred to them, i was having major issues with my first lender. Grant and his came in and made everything look like a walk in the park. HIGHLY RECOMMEND!!!
Thank ya’ll so much, could not have began this exciting new chapter in life without you!!

Kenny

Couldn’t have been happier with my refi through Gateway! Nikki Richmond and everyone else involved were top notch from beginning to end. Closed in less than 30 days as well! Thanks Gateway!

Pamela

They are great to work with and really helped us getting a good loan with decent interest rate. I highly recommend them. We worked with Chip and a girl in office they both were awesome!

Nate and Pam Young

Lauren

My goodness! Mike Steele and his team were just AMAZING! We have been looking for the right home for over 6 months. In that time, Mike consistently checked in with us and quickly produced numbers and information we needed to put several offers on homes. When the right home and time came, Mike was there for anything and everything. He was very organized and clear in his communication and documentation. It didn’t stop there. At closing, the title agency was just pouring with compliments of appreciation about Mike and his team. Hoping we have found our forever home, but, if ever needed Mike’s services again, there is no question or hesitation of where we will be choosing.

Shannon

We just bought our first home in Myrtle Beach, SC, and just wanted to specifically name Cole, Seth and Dana, who were all extremely helpful and available to answer all of our questions and did a great job helping us close on time and were otherwise just great to deal with. Extremely friendly, helpful and just good people. We’ve already recommended Gateway to other people because of the actions of these three. Cole mentioned at the beginning that finding the right lender can be tough because you need to really connect with your lender because it’s such an involved experience, and we really feel like we found a great group of people to welcome into our family.

You guys are awesome, thanks for making buying our first home a great experience.

Kathleen

I can’t even begin to explain what an amazing experience we have had with Gateway Mortgage! They made buying a house much easier than I’ve experienced in the past. HIGHLY recommend Aaron and his team!!! Thank you!!

Dale

Scott Kissler got me pre qualified. He also kept in touch made the sale of my home and the purchase of my new home as smooth as it can go. GREAT guy would recommend him to everyone. Thanks again Scott

Joanna

Many thanks to Tami Goodman and her team at Gateway Mortgage Group. They helped me buy my first home for my boys and I. She was always in contact with me and kept me up to date every step of the way. She was always there to answer any question I had. We love our new home and we wouldn’t be here without Tami and her team!

Natalie

Just an all around amazing group of people and an amazing experience.

Kathy

Easy, fast and smooth refinance! Tom Ker helped us get exactly what we needed. This is our second refi with Tom. I’d recommend him very highly!

Tanya

Matt Sura exceeded my husband and my expectations by miles! He was patient, flexible and available whenever we needed him. We enjoyed each and every interaction with him, and he was able to get us the financing that we needed. He will definitely be our go-to guy for mortgage financing in the future!

Corey

Former military with several moves under our belts. Jeff gave us more communication than anyone. Fantastic and smooth process!

Doug

Todd, Erica & Lisa were very helpful with the quick responses and thorough information making the entire process very smooth from pre-approval through closing. Todd was available to answer any questions we had even when I was working crazy hours. Will highly recommend them to anyone looking for a mortgage! Thank you!

Kimberly

My husband and I are so thankful for Stefen Brooks and the rest of the GATEWAY Mortgage team. They were quick to respond with any questions we had through this process.

Renato

Brandy Robinson is a superstar. We requested to close in 15 days and Brandy stepped up, coordinated all of the moving parts and made this purchase as easy as possible for all parties involved. I would recommend her services to all I know and plan on using her for our clients moving forward too. Give her and her team a try, you will NOT be disappointed.

Thanks Brandy for all of you hard work and dedication!

Bilalah

I had an awesome experience with Gateway Mortgage! Home ownership is a blessing,and Gateway Mortgage helped to make it possible! Thank you Stephanie, Nicci, Shanna, and Toby for working with my family and me through the home ownership experience!

Elyse

Best experience ever! Beth Yount and her team are rockstars! Highly recommend to anyone looking for a mortgage.

Joy

We just purchased a new home in Oak Ridge, TN. (Knoxville area) Tami Goodman was our “mortgage girl” and she and her team are AMAZING. The process was super easy…from the online mortgage application to the closing table. Tami was professional, informative, and kept us abreast of everything needed to get us to closing. She took her time and gave in depth explanations of concepts that were new to us. She and her team were there for us every step of the day. I would highly recommend Tami and Gateway Mortgage to anyone looking to secure a home loan…she’ll definitely be our “mortgage girl” for life!

Jacob

My fiance and I just bought our first house! Exciting time made much less stressful by having a good team to work with! One of the key people on that team was Steve Kluthe from Gateway! He always got right on it when we needed information or help with anything! People told us all about the horrors of the home buying process, but we were fortunate enough to have good people in our corner! Gateway was a big part of our success in finding the perfect home, and closing quickly and painlessly! Can’t say enough good things!

Susan

Sure couldn’t have been a smoother process. Worked with us from the very beginning to the very end and very stress free! Thank you Brett and Kari!!!

Emilia

This is Emilia & Cristian Padilla We had a great experience Lisa was always available to answers are questions thanks so much for everything

Jessica

We had a wonderful experience with Marcia! She was extremely helpful and knowledgeable in our loan process. I would recommend using Gateway and would use them again.

Don

My Wife and I loved how JoAnn Lopez helped us get our first home. She was very professional and awesome to work with. Thank you again.

Craig

I can’t describe how satisfied I am with the entire process it still seems surreal because it was so smooth. Clark and his team were awesome along with my agent Mrs Candy Harris@ Lacey Baaheth& associates truly became life long friends she is an awesome person to work with.

Oliv

You are in great hands at Gateway Mortgage! My sister recommended me to work with Haydee Carpy and I was not let down on her excellent service. Haydee stayed on top of my file along with Candy help and we were able to get approved and closed super quick and easy. I will definitely recommend anyone I know to her for any future financing. I’m excited to move into my new home, it’s been a long time coming. Thanks again Haydee at Houston office on Augusta Dr.

Jennifer

I recently closed on my second home, but the first time selling and buying together and worked with Kris Hogrefe of Gateway Mortgage in Knoxville, TN. Kris was wonderful to work with – he talked me through every step of the process and was able to provide information sometimes even before my realtor! I also really like that Gateway keeps their loans rather than selling them. I would highly recommend Kris to anyone looking to buy a house this summer! He will make the process super easy!

Gina

I highly recommend Gateway Mortgage and my LO, Ron Lopez! This was my first home loan on my own and Ron was very patient and took the time to answer all my questions and explain why the answer was what it was. He was very knowledgeable and proficient, as well as very professional, empathetic, and compassionate with a couple of hiccups we had. I loved the checkpoint videos sent out. Overall, I had a wonderful experience and will recommend Ron and Gateway to anyone looking to obtain a mortgage.

Melissa

My husband, Charlie, and I had the opportunity to work alongside Kris Hogrefe for our first home. Ryan Coleman, from Hometown Realty, suggested Kris. The first time we talked with Kris he had this exciting, encouraging and joyful energy about him. It never went away! Throughout our entire process Kris and his team were very informative, helpful and organized. It was very reassuring working with them. They even have cute little videos they send you about the different parts of the mortgage process that help you better understand what is happening and even make you laugh! We absolutely recommend Kris and his team and cannot speak highly enough about them!

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What Our Customers Say

Our Customers Love Us Almost as Much as We Love Them

Since 2000, I have had three mortgages with this Company. They have always delivered exceptional service and have made sure that the process was as smooth and uneventful as possible. I would highly recommend them to anyone looking for financing for a home.

- Matt

- Lee

Super professional and answered ALL my questions timely and respectfully. I am a first time home buyer and they made it so easy. Would definitely recommend!

- Melody

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