What Our Customers Say

Our Customers Love Us Almost as Much as We Love Them

When reality exceeds expectations, customer satisfaction reaches new heights. Take a look at what some of our customers have to say about their experience with Gateway Mortgage.

Since 2000, I have had three mortgages with this Company. They have always delivered exceptional service and have made sure that the process was as smooth and uneventful as possible. I would highly recommend them to anyone looking for financing for a home.

- Matt

The team was responsive, thoughtful and thorough from the time we requested pre-approval all the way through closing and after. It really did feel like we were a priority for them, unlike when we contacted some other banks and lenders, and it was great that the relationship stayed that way through the entire home-buying process. I have zero concerns about recommending them.

- Lee

Super professional and answered ALL my questions timely and respectfully. I am a first time home buyer and they made it so easy. Would definitely recommend!

dollfacebeautybarok reviewed Gateway Mortgage Group
March 27 at 3:08pm
It was a great experience during the whole process. Everyone was very professional. As a first time home buyer it wasn’t as stressful as I’ve heard it was going to be. I highly recommend them. Thank you again for helping me buy my house. The whole process was as smooth as it possibly could be. Thank you Thomas Rosser and Gabby. Thank you to my realtor Tamela McSwain. Everyone is great at what they do in the office. Thank you to my realtor Tamela McSwain. I will definitely use Gateway Mortgage again when I buy another house. If your in the market to buy a house I highly recommend Gateway Mortgage. Ask for Thomas Rosser.
Arelys reviewed Gateway Mortgage Group
March 27 at 2:12pm
As a first time buyer, the process wasn't just scary. It was intimidating! Our realtor walked us through the entire process from the very beginning. Also, our lender was able to give us some Intel and run the numbers for us every time so that would put us at ease. This way they make sure we stayed on budget so we could reach a comfortable deal. The documents requested were pretty easy to attain but what made the entire process better is that we were never left in the dark. We always knew at what stage of the process the loan was. Either email, calls, text; the team always reached out to us and answer all of our questions. Even if it was the same question after two days! Always with a smile on their faces and the greatest disposition to help! We felt supported, backed up, understood and most importantly, not alone. I've seen other friends go through sweat and tears when buying their house and I'm proud to say the only time I cried, was when we closed on our house and we came home. Which, I should probably add... Given the speed and amazing people we dealt with, we were able to close sooner than we thought. Needless to say that I recommend them with my eyes closed and if I had to go through this again, I'd pick this team in a heartbeat. You will not regret working with them!!! Seriously, don't look anywhere else... It doesn't get any better! From the bottom of my heart: thank you for helping us with this beautiful dream for our family! I will never be able to say enough good things about y'all!
obazan2101 reviewed Gateway Mortgage Group
March 27 at 7:58am
Josh and his team did a great job to make everything smooth and stress free. I'm glad to have chosen him and given the opportunity to work with him and his team. Thanks again guys!
April Chabera reviewed Gateway Mortgage Group
March 26 at 5:21pm
So happy we picked Gateway as our lender and that we got Josh and Kari as our people! They are amazing and made the process stress free as possible!! They were simply amazing.....
zuser201505312202426 reviewed Gateway Mortgage Group
March 26 at 1:43pm
We went into see Cody after being referred by a friend who has used him. We were facing a quick move out date on our rental house and he was able to make our dream a reality in less than 2 months. He went through the whole process with us in his office to find out if we should even be looking for a house or rental. His team is amazing as well and helped us get to where we needed to be to make this dream a reality... I have been renting for years because we were comfortable with it to a certain extent. In these uncertain times being thrown at us it was time to look for a secure place of our own instead of throwing money away on a rental. Happy to say that I got the call today and we will be closing on our house in April! Thank You Cody and Team for all you help...
Frank Nichols reviewed Gateway Mortgage Group
March 26 at 12:43pm
We had been using another lender but kept hitting dead ends. The other lender looked at us as a number and really didn't care to work with our specific situation. I was introduced to Michael and his team through a mutual acquaintance and from my first conversation it was clear that they knew how to get things done. From the initial application all the way up to closing they walked us through every step and made sure that we were getting the best deal possible! I would not hesitate to recommend this team or to use them for any loan needs we may have in the future!
Brian reviewed Gateway Mortgage Group
March 26 at 9:38am
I cannot say enough great things about Dave. He was always there when I had any questions, at any time. My job has odd hours, and he made himself available to us whenever we needed his guidance. With Dave at the helm of our refinance, I knew that everything would work out smoothly. He was able to deliver everything he promised and more. He went out of his way to come to the closing table to make sure that we were comfortable, and everything went great! Everyone should be so lucky to have a loan originator who is as knowledgeable, friendly, and thorough as Dave. He really RKO'ed our APR!!
zuser201502232110182 reviewed Gateway Mortgage Group
March 25 at 2:27pm
If you are looking for a new mortgage person you can find no one better than Grant Griggs! Always available, super clear in communications, no confusion, a true partner at every step!
97m20r reviewed Gateway Mortgage Group
March 24 at 4:58pm
I seldom write reviews on products or services but I felt compelled to share our experience with Gateway Mortgage Group and in particular the branch headed by Jo Lynn Crozier and her team of professionals. From inception to final closing Jo has guided my wife and I though the process of procuring and executing a construction loan on our new home. She assisted us in the steps necessary to convert from construction to a fixed mortgage and found the very best rates available anywhere! Jo and her team are consummate professionals at their jobs but always with a prosomal touch that has made the loan process a pleasure. If you’re looking for a top-notch lender with a personal touch Gateway Mortgage is the place to go!

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Dewayne

Cole recently handled our mortgage needs for our new home purchase. They worked diligently and quickly to meet our needs and get us to a fast closing. Cole is an extremely personable and knowledgeable individual. It was a pleasure to work with him and his team. We would definitely recommend him to friends and family.

Karan

We just bought our 1st house and wants to specifically name STEVE BROWN @ San Marcos is very knowledgeable and keep you inform and got our process through very smooth and hasslefree…

James

Great experience.

Chance

Monty McNabb was great to work with. He was very honest and never pushed me to spend more than I wanted. I will recommended him to anyone who asks for mortgage related advice.

Ashley

They were amazing!!!!! They made it a wonderful experience for me.

Eric

Blair went above and beyond to help me. Thank you for all the long hours and all the questions answered. Great job!!

Jessica

Michael Avery was great! He made a daunting experience much easier. He took the time to educate and communicate. Even my realtor mentioned how communicative he was. I would highly recommend Gateway Mortgage!

Linda

Worked with Trey Whitlock. Trey was always on top of the issues and was always available. I have done refinance with others and it has been good; in this case it looks like you hired the right people for this complex task. I was given a personalized treatment on this affair and I feel that going forward, I am in good hands. Great job !!

D.j.

I highly recommend going with Gateway Mortgage. Cat Blackmon helped me every step of the way making the process of using my VA home loan very easy. She always got back to me immediately with the tons of questions I would ask. I can’t thank her enough for making my first home purchase an amazing experience.

Elizabeth

This was the most stress free mortgage company we have ever worked with. The closing was a snap and quick. Thank you! We highly recommend Gateway Mortgage for your mortgages.

Hanna

Buying our first home was intimidating, but Tyler and the Gateway Mortgage team made the process very smooth for my husband and I! We will definitely use them for any future mortgage needs!

Robert

My wife and I just bought our first home together in El Paso, Texas. Our agent, Lee Proctor, was so helpful letting us know exactly what was needed and when. Her knowledge and professionalism was unmatched. She went the extra mile to ensure everything went as smoothly as possible.

Tonya

The process of getting our new home loan far exceeded our expectations, Deidre was so accessible and always had the answer to every question. Deidre & Gateway made this process easy and amazing.

Shahmeer

These people are great. Aaron was wonderful in the whole process and was always there for us at every step of the way. Highly recommended

Jay

Brandy walkedme through every step of the process. She is knowledgeable, and when one door would close, she would call me down, and find another open door. I couldn’t be happier with the process.

Matthew

Thank you to Grant Griggs & his Team at Gateway for making my first time home buying experience super smooth and simple!
Before i was referred to them, i was having major issues with my first lender. Grant and his came in and made everything look like a walk in the park. HIGHLY RECOMMEND!!!
Thank ya’ll so much, could not have began this exciting new chapter in life without you!!

Kenny

Couldn’t have been happier with my refi through Gateway! Nikki Richmond and everyone else involved were top notch from beginning to end. Closed in less than 30 days as well! Thanks Gateway!

Pamela

They are great to work with and really helped us getting a good loan with decent interest rate. I highly recommend them. We worked with Chip and a girl in office they both were awesome!

Nate and Pam Young

Lauren

My goodness! Mike Steele and his team were just AMAZING! We have been looking for the right home for over 6 months. In that time, Mike consistently checked in with us and quickly produced numbers and information we needed to put several offers on homes. When the right home and time came, Mike was there for anything and everything. He was very organized and clear in his communication and documentation. It didn’t stop there. At closing, the title agency was just pouring with compliments of appreciation about Mike and his team. Hoping we have found our forever home, but, if ever needed Mike’s services again, there is no question or hesitation of where we will be choosing.

Shannon

We just bought our first home in Myrtle Beach, SC, and just wanted to specifically name Cole, Seth and Dana, who were all extremely helpful and available to answer all of our questions and did a great job helping us close on time and were otherwise just great to deal with. Extremely friendly, helpful and just good people. We’ve already recommended Gateway to other people because of the actions of these three. Cole mentioned at the beginning that finding the right lender can be tough because you need to really connect with your lender because it’s such an involved experience, and we really feel like we found a great group of people to welcome into our family.

You guys are awesome, thanks for making buying our first home a great experience.

Kathleen

I can’t even begin to explain what an amazing experience we have had with Gateway Mortgage! They made buying a house much easier than I’ve experienced in the past. HIGHLY recommend Aaron and his team!!! Thank you!!

Dale

Scott Kissler got me pre qualified. He also kept in touch made the sale of my home and the purchase of my new home as smooth as it can go. GREAT guy would recommend him to everyone. Thanks again Scott

Joanna

Many thanks to Tami Goodman and her team at Gateway Mortgage Group. They helped me buy my first home for my boys and I. She was always in contact with me and kept me up to date every step of the way. She was always there to answer any question I had. We love our new home and we wouldn’t be here without Tami and her team!

Natalie

Just an all around amazing group of people and an amazing experience.

Kathy

Easy, fast and smooth refinance! Tom Ker helped us get exactly what we needed. This is our second refi with Tom. I’d recommend him very highly!

Tanya

Matt Sura exceeded my husband and my expectations by miles! He was patient, flexible and available whenever we needed him. We enjoyed each and every interaction with him, and he was able to get us the financing that we needed. He will definitely be our go-to guy for mortgage financing in the future!

Corey

Former military with several moves under our belts. Jeff gave us more communication than anyone. Fantastic and smooth process!

Doug

Todd, Erica & Lisa were very helpful with the quick responses and thorough information making the entire process very smooth from pre-approval through closing. Todd was available to answer any questions we had even when I was working crazy hours. Will highly recommend them to anyone looking for a mortgage! Thank you!

Kimberly

My husband and I are so thankful for Stefen Brooks and the rest of the GATEWAY Mortgage team. They were quick to respond with any questions we had through this process.

Renato

Brandy Robinson is a superstar. We requested to close in 15 days and Brandy stepped up, coordinated all of the moving parts and made this purchase as easy as possible for all parties involved. I would recommend her services to all I know and plan on using her for our clients moving forward too. Give her and her team a try, you will NOT be disappointed.

Thanks Brandy for all of you hard work and dedication!

Bilalah

I had an awesome experience with Gateway Mortgage! Home ownership is a blessing,and Gateway Mortgage helped to make it possible! Thank you Stephanie, Nicci, Shanna, and Toby for working with my family and me through the home ownership experience!

Elyse

Best experience ever! Beth Yount and her team are rockstars! Highly recommend to anyone looking for a mortgage.

Joy

We just purchased a new home in Oak Ridge, TN. (Knoxville area) Tami Goodman was our “mortgage girl” and she and her team are AMAZING. The process was super easy…from the online mortgage application to the closing table. Tami was professional, informative, and kept us abreast of everything needed to get us to closing. She took her time and gave in depth explanations of concepts that were new to us. She and her team were there for us every step of the day. I would highly recommend Tami and Gateway Mortgage to anyone looking to secure a home loan…she’ll definitely be our “mortgage girl” for life!

Jacob

My fiance and I just bought our first house! Exciting time made much less stressful by having a good team to work with! One of the key people on that team was Steve Kluthe from Gateway! He always got right on it when we needed information or help with anything! People told us all about the horrors of the home buying process, but we were fortunate enough to have good people in our corner! Gateway was a big part of our success in finding the perfect home, and closing quickly and painlessly! Can’t say enough good things!

Susan

Sure couldn’t have been a smoother process. Worked with us from the very beginning to the very end and very stress free! Thank you Brett and Kari!!!

Emilia

This is Emilia & Cristian Padilla We had a great experience Lisa was always available to answers are questions thanks so much for everything

Jessica

We had a wonderful experience with Marcia! She was extremely helpful and knowledgeable in our loan process. I would recommend using Gateway and would use them again.

Don

My Wife and I loved how JoAnn Lopez helped us get our first home. She was very professional and awesome to work with. Thank you again.

Craig

I can’t describe how satisfied I am with the entire process it still seems surreal because it was so smooth. Clark and his team were awesome along with my agent Mrs Candy Harris@ Lacey Baaheth& associates truly became life long friends she is an awesome person to work with.

Oliv

You are in great hands at Gateway Mortgage! My sister recommended me to work with Haydee Carpy and I was not let down on her excellent service. Haydee stayed on top of my file along with Candy help and we were able to get approved and closed super quick and easy. I will definitely recommend anyone I know to her for any future financing. I’m excited to move into my new home, it’s been a long time coming. Thanks again Haydee at Houston office on Augusta Dr.

Jennifer

I recently closed on my second home, but the first time selling and buying together and worked with Kris Hogrefe of Gateway Mortgage in Knoxville, TN. Kris was wonderful to work with – he talked me through every step of the process and was able to provide information sometimes even before my realtor! I also really like that Gateway keeps their loans rather than selling them. I would highly recommend Kris to anyone looking to buy a house this summer! He will make the process super easy!

Gina

I highly recommend Gateway Mortgage and my LO, Ron Lopez! This was my first home loan on my own and Ron was very patient and took the time to answer all my questions and explain why the answer was what it was. He was very knowledgeable and proficient, as well as very professional, empathetic, and compassionate with a couple of hiccups we had. I loved the checkpoint videos sent out. Overall, I had a wonderful experience and will recommend Ron and Gateway to anyone looking to obtain a mortgage.

Melissa

My husband, Charlie, and I had the opportunity to work alongside Kris Hogrefe for our first home. Ryan Coleman, from Hometown Realty, suggested Kris. The first time we talked with Kris he had this exciting, encouraging and joyful energy about him. It never went away! Throughout our entire process Kris and his team were very informative, helpful and organized. It was very reassuring working with them. They even have cute little videos they send you about the different parts of the mortgage process that help you better understand what is happening and even make you laugh! We absolutely recommend Kris and his team and cannot speak highly enough about them!

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What Our Customers Say

Our Customers Love Us Almost as Much as We Love Them

Since 2000, I have had three mortgages with this Company. They have always delivered exceptional service and have made sure that the process was as smooth and uneventful as possible. I would highly recommend them to anyone looking for financing for a home.

- Matt

- Lee

Super professional and answered ALL my questions timely and respectfully. I am a first time home buyer and they made it so easy. Would definitely recommend!

- Melody

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