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What Our Customers Say

Our Customers Love Us Almost as Much as We Love Them

When reality exceeds expectations, customer satisfaction reaches new heights. Take a look at what some of our customers have to say about their experience with Gateway Mortgage.

Since 2000, I have had three mortgages with this Company. They have always delivered exceptional service and have made sure that the process was as smooth and uneventful as possible. I would highly recommend them to anyone looking for financing for a home.

- Matt

The team was responsive, thoughtful and thorough from the time we requested pre-approval all the way through closing and after. It really did feel like we were a priority for them, unlike when we contacted some other banks and lenders, and it was great that the relationship stayed that way through the entire home-buying process. I have zero concerns about recommending them.

- Lee

Super professional and answered ALL my questions timely and respectfully. I am a first time home buyer and they made it so easy. Would definitely recommend!

- Melody

  • shanedon25 reviewed Gateway Mortgage Group, LLC
    April 24 at 1:40pm
    Shawn was amazing from our first conversation through our closing day. His guidance helped us save a ton of money in the process, and we couldn’t be any happier with our decision. Thank you Shawn and your Gateway team for treating us like family!!
  • user2624249 reviewed Gateway Mortgage Group, LLC
    April 23 at 2:26pm
    Deidre was very helpful along the entire home buying process. She works hard to get you what you need in a timely manner. We had zero hang ups or problems while working with her. Thank you!
  • Latrisha Keierleber reviewed Gateway Mortgage Group, LLC
    April 22 at 7:08pm
    Through experience I now question perfect reviews on business's. In this case, I must verify that Jeff Hovey is the real deal. He was so helpful through the whole journey. Jeff never gave up even with obsticles I created for myself. He was patient, knowledgable and honest through the whole process. I learned a lot and he saw me through the process. Want a lender with integrity and good old fashioned values..choose Jeff Hovey. Very happy..Thank you Jeff!
  • voxwagnbug reviewed Gateway Mortgage Group, LLC
    April 22 at 5:31pm
    I truly believe we wouldn’t have gotten to CLOSED without Mike’s help. Gateway was our THIRD mortgage lender that we worked with and thanks to Mike’s ability to solve problems we are moving into our new home! His extensive knowledge of the what it takes to make things happen was impressive but the #1 thing that we loved was his communication with us through the process. He was always available to talk us through the process and is a straight shooter who didn’t waste time sugar coating anything. This is YOUR GUY!! Call him today to buy your home. THANK YOU MIKE for helping us buy a home for our family. We are CUSTOMERS FOR LIFE!
  • Raidersfan197205 reviewed Gateway Mortgage Group, LLC
    April 22 at 3:19pm
    Lori was so knowledgeable about the loans. I was lost with the whole mortgage process s. My credit score was low coming to Lori but she was able to help me do things to be rescored and then I was approved for loan within days. This is my 2nd home I brought from Lori. The first home I brought for my Mom to help her retire. Lori held my hand and helped me purchase a 2nd home and the whole process was smoothed. she held my hand and assisted me very well. I will be recommending Lori to all my family/friends.
  • Daveion Dixon reviewed Gateway Mortgage Group, LLC
    April 22 at 1:51pm
    Mary and Lauren did a awesome job. They got me to close on my home very quick and efficient. If you are looking to buy a home I would recommend them. 🤗🤗
  • ashleynhuey reviewed Gateway Mortgage Group, LLC
    April 22 at 12:03pm
    Working with lenders is always a nerve-wracking endeavor. You're excited. Obviously. You've found your dream home. Of course. But now comes the hard part. You have to make an offer and, if accepted, you have a contract to sign. Then, there's inspections and negotiations for repairs found in that inspection. Biggest of all, you have to secure financing. I'm not going to lie. Financing is stressful and scary. You're making this massive, long-term commitment. It's a commitment that affects many years of your life. You want to find the best person to help you. You want him or her to guide you. Mostly, you want them to have your best interests at heart. We were lucky enough to have found this in Deb. I knew on our first phone call that Deb was the perfect person for us. She was knowledgeable but also caring and unfailingly kind. She made herself available to us at any time and any place. Not only that, she responded quickly and efficiently. In a fast paced world with jobs and families and friends, not having to wait for an answer is worth its weight in gold. To be open and perfectly honest with you, our journey from first showing to closing was rough. There were so many bumps in the road that we feared we'd never find our way to our perfect home. During this time, we had to call on Deb a lot. She never lost patience with us, not once, not even when I thought she would (and likely should). She handled our trials and tribulations with grace and did whatever she could to alleviate the endless stress we were under. Oftentimes, she would go above and beyond what some would deem her duty. She took time to check in with us, sometimes just to talk to us about or daily life. She wanted to be kept in the loop and up to date. Not because of the financial implications. But also because she wanted to be our friend, as well as our, lender. Like all of her other wonderful qualities as a loan originator, her friendship was worth its weight in gold. Because Deb Applegate is worth her weight in gold. She's worth more than her weight in gold. She's an absolute treasure, and I cannot imagine working with anyone else, now or in the future. I wouldn't even want to.
  • bpanico22 reviewed Gateway Mortgage Group, LLC
    April 22 at 10:13am
    Pat was very friendly while remaining professional, helpful, and on top of us making sure we got all paperwork in quickly. He was great at answering any questions that arose, since we were first time home buyers.
  • Mikey reviewed Gateway Mortgage Group, LLC
    April 22 at 8:11am
    Brett was extremely responsive and very knowledgeable! As a first-time homebuyer, I had question after question after question for him - and he always got back to me extremely fast. Glad to have worked with him and would absolutely recommend him to everyone looking for a lender. Brett offered me the lowest rates and talked me through the process. Only reason I did not go with Gateway Mortgage Group is because my builders had a preferred lender who matched the rates offered and we had friends go through them that recommended them as well. Nonetheless, I would highly recommend Brett for anyone looking to purchase a home!

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  • Dewayne

    Cole recently handled our mortgage needs for our new home purchase. They worked diligently and quickly to meet our needs and get us to a fast closing. Cole is an extremely personable and knowledgeable individual. It was a pleasure to work with him and his team. We would definitely recommend him to friends and family.

  • Karan

    We just bought our 1st house and wants to specifically name STEVE BROWN @ San Marcos is very knowledgeable and keep you inform and got our process through very smooth and hasslefree…

  • James

    Great experience.

  • Chance

    Monty McNabb was great to work with. He was very honest and never pushed me to spend more than I wanted. I will recommended him to anyone who asks for mortgage related advice.

  • Ashley

    They were amazing!!!!! They made it a wonderful experience for me.

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