Mortgage Loan Counselor – Tulsa, OK

Job Number: 1070  |  Location: Tulsa, OK


Responsible for finding solutions for customers with delinquent mortgage payments by building relationships, gathering information, collecting payments, and outlining clear steps for future solutions.


  • Identify potential collection solutions available for each loan type.
  • Gather and review information regarding the customer’s financial status and future payment prospects.
  • Calculate payment solutions in line with the mortgagor’s financial capacity.
  • Maintain customer records and update account information.
  • Observe and apply Fair Debt Collections Practices Act (FDCPA) in the conduct of collection activities.
  • Perform skip tracking to locate debtors where contact information is incomplete or incorrect.
  • Perform related responsibilities as required or assigned.


  • Proficient in the use of word processing and spreadsheet software applications.
  • Problem solving capabilities.
  • Ability to work well in team environment.
  • Organized, attentive to detail and task oriented.
Equivalent Education/Experience
  • Associate’s Degree
  • At least 2 years of related collections experience.
  • Ability to work in a call center environment.
  • Prefer related experience in mortgage banking.
SPECIAL JOB DIMENSIONS: Work involves spending 85% of time calling and responding to calls from customers. Submit Resume
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