877.406.8109

Customer Service Specialist – Tulsa, OK

Job Number: 1055  |  Location: Tulsa, OK

JOB SUMMARYResponsible for identifying customer service issues and resolving them, providing operational feedback to identify root causes of problems/issues, and eliminating the need for call escalation.

ESSENTIAL FUNCTIONS (RESPONSIBILITIES):

  1. Respond to first-level support questions from customers.
  1. Answer calls and provide necessary support to and the assurance that they will be served by knowledgeable mortgage specialists.
  1. Apply and leverage technology systems to consistently follow up and document problem resolutions.
  1. Maintain customer records and update customer account information.
  1. Resolve customer service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting the correction or adjustment; and following up to ensure resolution.
  1. Communicate with and serve customers via phone, email, and letter.
  1. Perform related responsibilities as required or assigned.

Requirements

Knowledge/Skills/Abilities
  • Proficiency in the use of Microsoft Word and Microsoft Excel.
  • Proven problem solving capabilities.
  • Ability to work in a team environment.
  • Organized, task oriented and attentive to detail.
Equivalent Education/Experience
  • Associate’s Degree in a related discipline.
  • At least 2 years of related customer service experience.
  • Prefer related experience in a call center environment.
  • Prefer related experience in mortgage banking.
SPECIAL JOB DIMENSIONS: Work involves spending 70% of the time answering customer calls & resolving issues completely to ensure one call resolution. Submit Resume
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