Award of Excellence
The BenchmarkPortal Call Center of Excellence is one of the most prestigious awards in the customer service and support industry. Recipients of the certification must be operating at above industry average levels, or above 75%, in over 41 key performance indicators. The certification serves as an independent audit while providing a standard for customer satisfaction levels across a wide array of industries and insights for further advancements.
Legacy of Service
For customers, the BenchmarkPortal Call Center of Excellence award serves as an assurance that their inquiries and customer service needs are being handled with care and diligence. At Gateway we’re committed to servicing the loans of our customers – this means you’re getting award winning service throughout the entire life of your loan; from application to closing and payoff. Since 2000, we’ve been focused on our passion of strengthening families through homeownership and earning customers for life.